Terms & Conditions
Clinic Management software that makes booking and rebooking multiple appointments simple and pain free.
Clinic Management software that makes booking and rebooking multiple appointments simple and pain free.
Thank you for visiting Solvit. Together with the Privacy Policy, these Terms & Conditions are a contractual Agreement between Solvit and our users, so please read them carefully before accessing or using our software. Solvit is a Clinic Management software that makes booking and rebooking multiple appointments simple and pain free.
In consideration of the mutual promises contained in this Agreement, you and Solvit agree as follows:
SolvIT is an innovative AI-assisted healthcare management solution, designed to meet the core operational needs of a diverse range of providers, including medical doctors, dentists, psychologists, dietitians, and more. This comprehensive suite encompasses scheduling, Electronic Medical Records (EMR), patient education library, billing, telehealth visits, remote patient monitoring, and marketing tools, all integrated within a user-friendly web-based interface. The AI assistant at the heart of SolvIT enhances patient communication across multiple channels, incorporating advanced AI technologies such as Google's MedLM for improved interaction and service delivery. Additionally, SolvIT utilizes WhatsApp's extensive reach to foster better communication between patients and healthcare practitioners.
Solvit distributes the Service online. You are solely responsible for providing, installing, and maintaining at your own expense all equipment, facilities, and services necessary to enable Authorized Users' access and use of the Service through the interface, including, without limitation all computer hardware, software, and Internet access. Access to WhatsApp chats and shared data is restricted to the physician approved for the account.
You are solely responsible for tracking and for ensuring the security and confidentiality of all user identifiers and passwords. Solvit has no liability with respect to any use or misuse of such identifiers or passwords, and any use other than as provided in this Agreement will be considered a breach of this Agreement by you.
Solvit has implemented commercially reasonable, industry-standard technical and organizational measures designed to secure your data from accidental loss and from unauthorized access, use, alteration, or disclosure. Each hosting provider for the Service has or will have similar contractual obligations to Solvit. Solvit does not represent that it meets the standards for operational compliance or certification in any specific area, including any government or industry-association requirements.
You will use commercially reasonable efforts to ensure, through proper instructions and enforcement actions, that all access to and use of the Service by you or Authorized Users, or otherwise through your facilities, equipment, identifiers, or passwords, will conform to this Agreement and will be made and used solely for proper and legal purposes, and will be conducted in a manner that does not violate any law or regulation, the rights of any third party, or this Agreement.
No provision of this Agreement includes the right to, and you will not, directly or indirectly:
In the event you violate any of the terms in this section, in addition to any other remedies available at law or in equity, Solvit will have the right, in its discretion, to immediately suspend your and Authorized Users' use and access to the Service.
We reserve the right to audit your use of the Service, at our own cost and upon giving you reasonable notice, to determine whether your use is in accordance with these Terms and Conditions and any other terms that apply to the Service. If an audit reveals that you have exceeded the scope of use permitted, you may be required to immediately pay an additional service fee for such use, or, depending on the nature of the breach, your service may be suspended. Any unauthorized use of the Service is a violation of these Terms of Service and constitutes a breach. Such violations may subject you or your staff to civil and criminal penalties.
We will endeavor to make the Service available 24 hours a day, seven days a week. However, the Service may occasionally be unavailable during periods of planned or unscheduled maintenance. We may perform unscheduled maintenance at any time, but will do this outside of normal business hours where possible.
Users consents to receive promotional material, ads, and training material pertinent to the Technology and its application including but not limited to texts, videos, literature, and other.
This Agreement will commence on the Subscription Date and, unless terminated early in accordance with the terms of Section 7 (below), continue for the number of months or year(s) specified in the Subscription as measured from the Subscription Date (the "Initial Period").
If you are using a Paying Plan, this Agreement will automatically renew for successive renewal periods of the same duration of the Initial Period (each, a "Renewal Period") unless one party gives notice of termination or non-renewal. The Initial Period and all subsequent Renewal Periods are collectively the "Service Period."
If you are using the Service under a Free Plan, this Agreement will be deemed month-to-month and either party will be free not to renew, or to terminate, this Agreement immediately upon notice to the other.
An Initial Period may be for 12, 24, or 36 months.
If you have opted for one of the Initial Period terms (12/24/36 month-contract), then upon completing an order with us, or switching to a contract mid-term, you will be bound to use Solvit for at least the specified period of time with a reserve payment due to us. The agreement extends for the minimum duration selected and will automatically renew for the same duration, unless properly terminated. Early termination during this period will incur an Early Termination Fee which will be 75% of the balance of the remaining amount due over the total period. Refunds will be issued for 25% of the remaining term provided 30 days written notice is given.
It is your responsibility to properly cancel your account with Solvit. You can cancel your account at any time by going to your account settings.
Any and all rights granted to you with respect to the Service and Technology, and any and all rights granted to Solvit with respect to your data except as written in Section 10, will terminate on the effective date of termination. You agree return to Solvit any and all Confidential Information of Solvit in your possession or control. Solvit will have no obligation to provide the Service to you or Authorized Users after the effective date of the termination. You will pay to Solvit any amounts payable for your and Authorized User's use of the Service through the effective date of the termination, together with all other amounts in accordance with Section 6 (above).
Solvit’s only obligation with respect to any electronic information transmitted or received by you or Authorized Users in relation to use of the Service is to promptly delete or destroy any information that is stored in the Service database on the effective date of termination upon your request. You acknowledge that the duration of the retention of such information is determined by the terms of the applicable Free Plan or Paying Plan. In addition, you acknowledge that although information in the Service database will be deleted from its transaction servers, Solvit may retain such information stored on automatic backup archiving systems during the period such backup or archived materials are retained under Solvit’s customary procedures and policies. In addition, Solvit may retain certain information as provided in Section 10.
Solvit may terminate this Agreement immediately upon notice to you if you breach any provisions in the Agreement, in order to comply with applicable laws or regulations, or if you default in the timely payment of any amounts due Solvit under a Paying Plan.
Excluding scheduled maintenance windows, Solvit will use commercially reasonable efforts to maintain 99.8% availability of the hosted portion of the Service for each month during the term of this Agreement. The Service will be deemed "available" so long as Authorized Users are able to login to the Service interface and access data.
If you are under a Paying Plan, Solvit will provide in-product and email support ("Support"). Although no response times are guaranteed, Solvit will use commercially reasonable efforts to respond to such support requests within 48 hours. Solvit may delegate the performance of certain portions of the Support to third parties but will remain responsible to you for delivery. In the event any Support is not performed with reasonable skill, care, and diligence, Solvit will re-perform the Support to the extent necessary to correct the defective performance, and you acknowledge that re-performance will be your sole and exclusive remedy for any defective performance.
Subject to this Agreement, Solvit will make the Service available to you and Authorized Users during the Service Period, and Solvit hereby grants to you, during the Service Period, a nonexclusive, nontransferable, limited right to enable Authorized Users to access and use the Service through the interface and the Website, and to access and use Solvit’s technical and operations documentation and Agents (as defined in Section 9) in support solely for your internal, business use.
You acknowledge that your and each Authorized User's access and use of the Service are subject to Solvit’s Privacy Policy which is incorporated into this Agreement by reference. Software may delegate the performance of certain portions of the Service to third parties but will remain responsible to you for delivery. Solvit may in its discretion modify, enhance, or otherwise change the Service.
Solvit will make various application program interfaces (APIs), agents, libraries, and other materials available at the Website or through the Service at its discretion to support your access and use of the Service (collectively, "Agents"). You acknowledge and agree that:
You agree to review any electronic documentation that accompanies the Agents or is identified in a link provided to you to determine which portions of the Agents are open source and are licensed under open-source license terms. To the extent any such license terms require that Solvit provide you the rights to copy, modify, distribute, or otherwise use any open-source software in the Agents that are inconsistent with the limited rights granted to you in this Agreement, then such rights in the applicable open-source license terms will take precedence over the rights and restrictions granted in this Agreement, but solely with respect to such open-source software. Further, you acknowledge and agree that all third-party content is governed by its respective terms and such terms are solely between you and the applicable licensor. You agree to comply with such thirdparty terms (including open-source license terms), as applicable, and Solvit has no liability with respect to third-party content under this Agreement.
You retain ownership, right, and responsibility to all text, software, audio, video, images, or other content that you and/or any Authorized User run on or through the Service (collectively "Customer Data"), subject only to the limited rights expressly granted in this Agreement and intellectual property rights. You are solely responsible, and Solvit assumes no liability for the Customer Data that Authorized Users or other third parties post, send, or otherwise make available over or through the Service.
In order to provide and support the Service for your benefit, you hereby grant Solvit a worldwide, non-exclusive, royalty-free license during the Service Period to use, reproduce, electronically distribute, transmit, have transmitted, perform, display, store, and archive Customer Data. You agree that, so long as no Confidential Information is publicly disclosed, Solvit may:
Usage Data and Customer Content may be used to develop, train, or enhance artificial intelligence or machine learning models that are part of Solvit's products and services, including third-party components of the Solvit, and Customer authorizes Solvit to process its Usage Data and Customer Content for such purposes. However, (a) Usage Data and Customer Content must be aggregated before it can be used for these purposes, and (b) Solvit will use commercially reasonable efforts consistent with industry standard technology to de-identify Usage Data and Customer Content before such use. Nothing in this section will reduce or limit Solvit's obligations regarding Personal Data that may be contained in Usage Data or Customer Content under Applicable Data Protection Laws. Due to the nature of artificial intelligence and machine learning, information generated by these features may be incorrect or inaccurate. Solvit features that include artificial intelligence or machine learning models are not human and are not a substitute for human oversight.
Solvit, as a data processor, will process data on your behalf, our customers, who are typically data controllers.
If you cease to be a client of Solvit, we will hold your data for 90 days. After this period your data will be permanently removed from our system.
If you cancel your direct debit or have repeated failed payments, and we are unable to contact you to setup an active subscription, we will notify you of the cancellation of service, and hold your data for 90 days after this notice. Once the data is removed from Solvit, we cannot recover it under any circumstances. Your data is your responsibility.
If you do not access your account for a period of 6 months, we will classify your account as no longer active, and you will cease to be a client, we will therefore delete your account and data. Your data may be recoverable for a fee to cover our developers’ time.
There are several different ways of getting your data off the Solvit servers:
At any time, you can download all your data using our reports feature to download the data.
We offer a managed export, where our developers will download and arrange all the EMR on your behalf, this can be arranged as a chargeable service. The charges and costs will be negotiated at the time of the request.
Upon proper notice of Service Cancellation, you get a grace period of 10 business days during which you have restricted access to Solvit limited to data download and export.
As used in this Agreement, "Technology" means any and all know-how, processes, methodologies, specifications, designs, inventions, functionality, graphics, techniques, methods, applications, computer programs, libraries, user manuals, documentation, products or other technology and materials of any kind, or any enhancement thereto, used by Solvit in connection with the performance of the Service or the Support, or made available by Solvit to you, any Authorized User, or any third party in connection with the Service or the Support. Without limiting the above, Technology includes the products, services, and technology made available through the Website, the Agents, the Service interface, and any Solvit branded or co-branded websites (including subdomains, widgets, and mobile versions).
The Service and Technology constitute or otherwise involve valuable intellectual property rights of Solvit, and Solvit AI will own all right, title, and interest in and to the above. No title to or ownership of the Service or Technology, or any intellectual property rights associated therewith, is transferred to you, any Authorized User, or any third party under this Agreement. Sections 8-9 describe the entirety of your limited rights to access and use the Service and Agents and to make the Service and Agents available to Authorized Users. Except with respect to certain of the Agents, in no event will you be entitled to access or review any object code or source code. Solvit reserves all rights to the Service and Technology not otherwise expressly granted herein.
This section states Solvit’s entire liability and your exclusive remedies for intellectual property rights infringement. You hereby represent and warrant to Solvit that you have the authority to enter into and perform this Agreement, and that performance of the Agreement's obligations and exercise of its rights do not and will not violate any applicable laws, regulations, or orders.
You hereby represent, warrant, and covenant that:
Solvit hereby represents, warrants, and covenants to you, if under a Paying Plan, that:
You agree to defend, indemnify, and hold harmless Solvit and its employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt and expenses (including without limitation attorneys' fees) arising out of or related to:
Solvit agrees to defend, indemnify, and hold harmless you, if under a Paying Plan, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt and expenses (including without limitation attorneys' fees) arising out of or related to:
In addition, if the Service or Technology becomes the subject of a claim of infringement of a U.S. copyright or patent, Solvit will indemnify you, if under a Paying Plan, against such claim provided that you give Solvit prompt written notice of the claim, allow Solvit to direct the defense and settlement of the claim, and cooperate with Solvit as necessary, at Solvit’s expense, for defense and settlement of the claim. If the Service or Technology become, or, in Solvit’s opinion is likely to become, the subject of such a claim, Solvit will have the right to obtain for you the right to continue using the Service or Technology, replace or modify the Service or Technology so that it becomes non-infringing, or terminate the rights granted here to such Service or Technology with refund to you of any fees paid for such Service and Technology (less a reasonable charge for the period during which you has had available to it the use of such Service and Technology).
Solvit will have no liability for any infringement claim to the extent it:
Except as expressly provided in this agreement, the services, technology, support, and all other items provided in connection therewith are provided on an "as is" basis without warranties of any kind, either express or implied. Solvit disclaims all warranties, express or implied, arising by law or otherwise, with respect to any error, defect, deficiency, infringement, or noncompliance in the services, technology, support, or any other items provided by, through, or on behalf of Solvit under this agreement (including without limitation any implied warranty of merchantability, fitness for a particular purpose, or non-infringement and any implied warranty arising from course of performance, course of dealing, or usage of trade).
You understand and agree that we will not be liable to you or any third party for any damage, injury, or loss of profits, use, goodwill, or data, or for any incidental, indirect, special, consequential, or exemplary damages, however arising, that result from:
Our liability is limited whether or not we have been informed of the possibility of such damages; and even if a remedy described in this Agreement is found to have failed of its essential purpose, we will have no liability for any failure or delay due to matters beyond our reasonable control.
These limitations will not apply to damages arising out of a party's failure to comply with its confidentiality obligations, indemnification obligations, or payment obligations to Solvit. Except for their respective indemnity and confidentiality obligations, in no event will either party, their affiliates, directors, employees, or licensors be liable to the other party or any authorized user for any claims, proceedings, liabilities, obligations, damages, losses, or costs in an amount exceeding the fees you paid to Solvit.
This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the non-breaching party has been advised of the possibility of such damage. The above limitations of liability will apply to the fullest extent permitted by law in the applicable jurisdiction.
Solvit offers setup and training options at an additional charge. When you complete the order form, if you chose the training/setup option, you will be charged an additional fee. The setup/training fees are non-refundable under any circumstances. Our team will immediately start working on your account and our developers/import team are charged at $100-150 per hour. If you sign up via the order form, as our team will immediately start working on your account, there is no refund for any fees relating to setup costs.
Solvit may assign or delegate these Terms of Service and/or the Privacy Statement, in whole or in part, to any person or entity at any time with or without your consent, including the license grant in Section 10. You may not delegate, assign, or transfer this Agreement or any of its rights and obligations under this Agreement, and any attempt to do so will be void.
Except to the extent applicable law provides otherwise, this Agreement between you and Solvit and any access to or use of the Website or the Service are governed by the federal laws of the United States of America and the laws of the State of Texas, without regard to conflict of law provisions. You and Solvit agree to submit to the exclusive jurisdiction and venue of the courts located in the city of Austin, Texas.
The Service is provided to the U.S. Government as "commercial items," "commercial computer software," "commercial computer software documentation," and "technical data" with the same rights and restrictions generally applicable to the Service. If you or any Authorized User is using the Service on behalf of the U.S. Government and these terms fail to meet the U.S. Government's needs or are inconsistent in any respect with federal law, you and your Authorized Users must immediately discontinue use of the Service. The terms listed above are defined in the Federal Acquisition Regulation and the Defense Federal Acquisition Regulation Supplement.
In connection with this Agreement, you will comply with all applicable import, re-import, export, and re-export control laws and regulations, including the Export Administration Regulations, the International Traffic in Arms Regulations, and country-specific economic sanctions programs implemented by the Office of Foreign Assets Control. For clarity, you are solely responsible for compliance related to the manner in which you choose to use the Service, including the transfer and processing of Customer Data.
The parties expressly understand and agree that their relationship is that of independent contractors. Nothing in this Agreement will constitute one party as an employee, agent, joint venture partner, or servant of another.
Solvit will have no liability to you, Authorized Users, or third parties for any failure or delay in performing any obligation under this Agreement due to circumstances beyond its reasonable control, including without limitation acts of God or nature, fires, floods, strikes, civil disturbances or terrorism, or interruptions in power, communications, satellites, the Internet, or any other network that are beyond its reasonable control.
Solvit may send you, in electronic form, information about the Service, additional information, and any information the law requires Solvit to provide. You acknowledge and agree that Solvit may provide notices to you by email at the address you specified in its Subscription or by access to a website that Solvit identifies. Notices emailed to you will be deemed given and received when the email is sent. If you do not consent to receiving notices electronically, you and your Authorized Users must stop using the Service. (Please note that these provisions relate to the business relationship and are distinct from marketing and similar emails covered by the "Opt-Out" provisions of the Privacy Policy.) You may provide legal notices to Solvit by email to admin@solvit.ltd. You must specify in all such notices that the notice is being given under this Agreement.
If any part of this Agreement is held invalid or unenforceable, that portion of the Agreement will be construed to reflect the parties' original intent. The remainder of the Agreement will remain in full force and effect. Any failure on the part of Solvit to enforce any provision of this Agreement will not be considered a waiver of our right to enforce such provision. Our rights under this Agreement will survive any termination of this Agreement.
These Terms of Service, together with the Privacy Policy, represent the complete and exclusive statement of the Agreement between you and Solvit. This Agreement supersedes any proposal or prior agreements, oral or written, and any other communications between you and Solvit relating to the subject matter of these terms.
If any information posted on the Website conflicts with any provision of this Agreement, the applicable provision of this Agreement will control. Any terms and conditions of any other arrangement issued by you in connection with this Agreement, which are in addition to, inconsistent with, or different from the terms and conditions of this Agreement, will be of no force or effect. Any affiliate of yours will be deemed a third party for purposes of this Agreement. This Agreement can only be modified by a written arrangement duly executed by authorized representatives of the parties.
Prime is a 2-year program by Solvit specially designed to cater to the needs of medical doctors in their last year of postgraduate training and the first year after that. Upon submitting verifiable credentials, residents or fellows in their last year of training may apply to receive a waiver of the subscription fee and a discounted user rate in Tier 1. The program is only available for two years. If you use it as a resident, you may no longer use it as a fellow.
When you place your order, you are agreeing to these terms and conditions and its contents will remain effective until it is replaced.
If a direct debit chargeback is completed for any amount while you have an active subscription with us, your account will be immediately suspended while our team carries out an investigation into this. Please note, you will be unable to access your accounts until this review has concluded and it may take between 24-48 hours.